Return Policy

Thanks for shopping at Carol Koch Sterling.

If you are not entirely satisfied with your purchase, we’re here to help.

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Returns

You have 15 calendar days to return an item from the date you received it. Please contact me in advance, so I can attempt to work out a solution with you.

To be eligible for a return, your item must be in the same condition that you received it. Your item must be packaged in a manner so that it ships to me without getting damaged.

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Refunds

Once I receive your item, I will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within one to two business days, depending on your card issuer’s policies.

Damaged or broken jewelry is not eligible for a refund. If the Jewelry is received damaged you will have the opportunity to pay our standard flat shipping rate to have it mailed back to you.

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Shipping the Returned Item

Mail the package to this address:

Carol Koch Sterling
275 San Clemente St.
Ventura, CA 93001

You will be responsible for paying for shipping costs to return your item(s). All shipping costs – including shipping costs from your original order – are non­refundable.

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Contact Us

If you have any questions on how to return your item to us, contact me through my contact page →