Shipping Policy

Thank you for visiting and shopping at Carol Koch Sterling. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Orders for Stock On Hand are normally processed within 3 business days from area code 93001, Ventura, CA. in the USA. Orders are not shipped or delivered on weekends or holidays.

Please allow 5-6 weeks on orders for items not currently in stock.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone number you have provided.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method

USPS Flat Rate Small Box

Estimated Delivery

3 – 5 Business Days

Shipping Cost

$7.25

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Carol Koch Sterling ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Carol Koch Sterling is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Carol Koch Sterling is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.